Aircel complain - Cant bear it anymore!!

This is the mail sent to Aircel Customer care.

From: Sah, Deepak Kumar

Sent: Friday, 7 October 2011 9:18 AM

To: 'care.karnataka@aircel.co.in'; 'nodalofficer.karnataka@aircel.co.in'; 'appellate.karnataka@aircel.co.in'

Subject: Aircel complain.

Dear Sir,

I am extremely disappointed with the Aircel service due to following reasons.

1. GPRS service on my cell number is disabled without notice.

2. 3G service on my cell number is disabled without notice.

3. Network in prime locations of city is alarmingly poor. eg. St. Jones Hospital

4. I visited Aircel Koramangla office on Saturday 1/10/2011 to enquire about issue 1 & 2. Mr Tej analysed my I-phone for 15 minutes and realised he could provide little assistance at the spot. However, he assured me that it will be fixed by Monday 3/10/2011 but alas! I haven't heard anything thing from Aircel till the time of writing this mail.

5. Credit limit provided to me is 1200/-. After usage of 900/- I received more then 10 - 15 messages on daily basis - asking for payment. Brutally irritating!!

6. A representative from Aircel was quick to collect the outstanding amount of 814/- (though I paid 1000/- due to unavailability of change), however, I didn't heart anything from him about the first 2 points.

7. To enable an ECS mode in Aircel, I have to attest a form from my Bank branch - a big hassle for me. In case of my previous service provider they just needed a cancelled check.

8. Players like Airtel provide 1000 mins or 60,000 sec on 249 corporate plan (IBM plan). Aircel lacks the competitive edge here. This will be the biggest reason to switch service provider in near future. Details of such plans can be provided on demand.

I would urge the concerned authorities to look into the above mentioned dotted issues.

Truly,

Deepak

Lebara:)

Folks,
Lebara has taken a stupendous feat by bringing the price further down. Some time in your life you brain refuses to agree to what you senses comprehend. In this case, it is hard to believe on you eyes (while reading this mail / or the sms u would have received) that calls to India is free in terms of time concept.
So either you call last for a minute, an hour or so forth, you are charged same irrespective of time. Eventually, what you are charged for is connectivity (flag fall) @ 25c/call.

A little bit of research reveals that Lebera uses Vodafone as MVNO, a time-multiplexing network. In terms of call longevity, Vodafone provides a stable infrastructure, there are fair chances that you call will last from 30 mins to 120 minutes without a drop. It’s a boon for long distance 'long callers'.
The tester in me somersaulted and I made a first call and it lasted for net 33 mins dot and then dropped of. Alas!. I abused and abhorred Lebara.
I made another call and talked and talked and then decided to drop myself after 2hrs 29 min with a good feel.
Phew! Too much of talking for a day.

Besides, on a $10 Recharge you get a $2.5 extra. Mathematically, you are able to make 50 calls on a $10 Recharge, which is a decent figure to last for more then 2 weeks (4 me).
Let me know if someone has better plan / thoughts.

Signing off on good note,
Deepak